Privacy statement

We have written our privacy policy to be understandable for humans (not just lawyers). By using our UrbanAccess app (the “App”), our website, future products, services or features we develop and introduce (together the “Services”), you consent to the collection, processing and disclosure of data concerning you in accordance with this privacy policy.

Data collection and processing
The App collects data from your Tracker to provide you with an easy way to track how and where your tracker moves in your everyday life. The information will be send to your phone. When you install, run or use our services we collect:
Location. Our system starts to collect location data from sources such as GPS, Wi-Fi and cell towers once you install the App and consent to the App’s tracking your location. We also collect Accelerometer samples, activity data, and places you identify with the Services. You may choose to stop our collection of location data through the Settings that we provide in the App, or by removing the App from your phone, and hence withdraw your consent to use the App.
Information you provide. If you choose to create an account, you provide us your email and a password. You also provide other information such as your name, email address, place of residence, date of birth, gender, phone number, IBAN, tracker and battery type in order to use all of the App’s features.

Information from your device. This includes information about your operating system, device identifier, carrier, language, battery performance, wi-fi or other network connections, or other data that you permit the App to access on your device including through permissions on your device.

Communications with us. If you communicate with us, we collect the information and content you provide to us, including personally identifying information such as your name, email or other contact information. You can provide anonymous feedback by using the feedback feature in the App.
How we use information
We process and use the information we collect about you in a variety of ways. The primary purpose is to provide you with an easy way to track how and where your tracker moves in your everyday life. We upload your information from your device over a secured connection to our servers in order to analyze the data and identify your activities, routes and places. Results are sent back to your phone over a secured connection so that you can view and interact with them, and they are stored on our servers. If you label a place, such as your home or work, or change an activity type, we also collect and store that information.
Other ways we use your data include to develop aggregated analyses and reports that help us improve our algorithms, measure and understand how our Services are used, and to develop new products, services and features such as by recognizing popular activities, weather conditions, routes, areas and places. We also use your information to communicate with you, such as by sending you notifications and service-related messages, or by responding to your requests and questions.

Sharing data with third parties
To provide and support the services we provide to you, information we collect and receive may be disclosed to third parties in the European Economic Area as (i) described in this policy, (ii) if you otherwise give your consent, or (iii) if the disclosure is legally required.
If you choose to use any of the third party apps or services that use the Tracker, you may consent to the disclosure of your information to those third parties.

We may disclose information about you or your use of our Services to service providers or other partners that work on our behalf to support our business (e.g. information processing and storage, provide place recommendations, map thumbnails, and measuring the performance of our App).

We may access, use, preserve, and share your information, including your personally identifying information, with third parties when we have a good faith belief that it is necessary to: detect, prevent and address fraud and other illegal activity; protect ourselves, you and others, including as part of investigations; or prevent death or imminent bodily harm. We may also share such information if we believe that you have abused your rights to use the Services or violated an applicable law, or in connection with any dispute between you and us with respect to the Services.

If we sell all or part of our business, make a sale or transfer of assets, are otherwise involved in a merger or business transfer, or in the event of bankruptcy, we may disclose and transfer your personally identifying information to one or more third parties as part of that transaction.

We may also generally disclose aggregate or anonymous information where reasonable steps have been taken to ensure the data does not contain your personally identifying information.

The security of our systems
We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide the service. These are located at destinations within the European Economic Area. By submitting your personally identifying information, you agree to this. We use commercially reasonable physical and technical safeguards to secure your data. We encrypt the communication storage of your data using SSL. However, we cannot guarantee the security of your data, which may be compromised by unauthorized entry or use, hardware or software failure, and other factors.


Safety is crucial. The data center of our hosting partner, located in Amsterdam, therefore offers 24/7 on-site security, throughout the year. Biometric identification and ensure HD CCTV network that the server is secure. Fire safety is guaranteed by a VESDA detection system in combination with a Argonite extinguishing system.


Application hosting
The hosting is provided by UrbanAccess within the data center of its hosting partner, which has proper knowledge and skills and has specialized in hosting and managing business-critical Web and application environments. Our hosting partner is ISO 9001, ISO 27001 and ISO 14001 certified. Therefore its quality management, environmental protection is optimally guaranteed. An active sustainability policy helps to ensure that the services are provided as environmentally friendly as possible. The data center is 100% CO2-neutral and is the most energy-efficient data center in the Netherlands (with an EUE of 1.16). There is full use of 100% green electricity. The data center is an adjacent member of GreenIT, an initiative for the reduction of CO2 in IT.

Your access to the data
You may download your tracking information using the tool we provide on our App by signing in with your email and account.

Data retention and deletion
We may retain information regarding you and your use of the Services, including personally identifying information, for as long as needed to provide you with the Services and the uses described in this Privacy Policy. This often means that we will keep information for the duration of your account. If you choose, you may use the Delete Account / Data Settings in the App to request the deletion of your information and your account. If you withdraw your consent, this information will be deleted, with the exception of anonymous historical data such as the number of kilometres, which can be used for statistical research. You are on written request allowed to inspect and correct the information regarding you and your use of the Services.

If you are a minor, you need permission from your parents to use the App. We may contact you or your parents to provide us proof of that permission.

The processing of the personal data for this App has been notified to the Dutch DPA (“Autoriteit Persoonsgegevens”) located in the Netherlands.


Changes to our privacy policy
We reserve the right to alter our privacy policy at any time. We will notify you of any alterations with reasonable notice through the service, such as by posting it on our website,

by email, or otherwise. If you do not agree to the altered privacy policy, you may stop using our Services.

Last updated and effective as of 17 October 2017.

Mail: [email protected]